Most people only think about maintenance when something goes wrong — a leak, a failed socket, a patch of damp. That's when repairs are at their most expensive, stressful and disruptive.

A subscription spreads the cost across the year, gives you a fixed hourly rate for handyman work, and includes a yearly allowance of inspection time and Fix Requests. That means more predictability and fewer nasty surprises.

Instead of reacting when something breaks, we work preventively: checking your home regularly, spotting small issues early and guiding you towards low-cost fixes. Over time this usually saves money, time and a lot of stress.

For homeowners and landlords, it also means less hassle organising trades, clearer documentation and the peace of mind of knowing someone is actively keeping an eye on the health of the property.

A Home Health Check is our structured inspection visit. We look at both the inside and outside of your home from ground level: doors, windows, visible plumbing and electrics, ventilation, signs of damp or mould, gutters, roofline, walkways, paths and more. It's visual and non-invasive, but designed to catch issues early, long before they turn into expensive surprises.

A Fix Request is a small handyman job, such as a loose hinge, a dripping tap, a bit of missing sealant or a minor adjustment. Each Fix Request covers one repair task and up to 30 minutes of labour.

If a job needs more time than the Fix Request allowance, or turns out to be a bigger repair, we'll talk it through with you first and agree any extra paid work before we continue.

If you use up your Fix Request allowance or need a larger job done, we can still help — it simply falls outside your included plan hours.

We’ll assess the job and give you a clear, no-obligation quote before any work starts. This includes:

• Estimated labour time and cost (with your plan's discount applied).
• A breakdown of expected materials or parts.
• Optional alternatives if there’s a lower-cost approach.

For specialist work (electricians, plumbers, gas engineers etc.), we’ll connect you with an approved partner and help coordinate the appointment — they invoice you directly.

No. HouseWise does not provide gas boiler servicing, landlord gas safety certificates (CP12) or full electrical reports (EICR). Where needed, we help you find trusted, certified partner trades who invoice you directly.

Our plans run on a 12-month term so we can keep pricing fair and predictable for everyone. You can:

• Cancel penalty-free at the end of your 12-month term with 30 days' notice.
• Cancel mid-term, but early termination fees and a usage reconciliation may apply (we'll always explain this clearly before you decide).

There is also a 14-day cooling-off period when you first sign up. If we have already visited or carried out work during that period, the cost of that work is deducted from any refund.

Your plan renews automatically for another 12-month term unless you give us 30 days' notice before your renewal date. This helps us plan staffing and keeps prices stable. We'll always remind you about renewals and any changes to pricing or terms.

If you move, you can transfer ("port") your plan to your new address by starting a new 12-month term there. If you prefer to stop instead of moving the plan, we'll treat it as an early cancellation and apply the normal early termination rules.

Included:

• Regular Home Health Checks (the number depends on the plan).
• A set number of handyman Fix Requests for small jobs.
• Discounted labour on extra handyman time (5–20% depending on plan).
• Access to vetted partner trades and our coordination support.

Not included:

• Gas boiler servicing or safety certificates (e.g. CP12).
• Electrical rewiring or full EICR inspections.
• Roofing or structural repairs, pest control or large refurbishments.
• Garden, fencing and any work needing scaffolding or heavy plant.
• Appliance replacement or large installation projects.

We can usually help you find the right certified tradesperson for those bigger jobs, and your HouseWise reports often make their job easier too.

Full concierge means we step in to help you find the right specialist for individual jobs and small projects. We can recommend trusted tradespeople, help you book them and share relevant notes or photos from your HouseWise visits so they arrive better prepared.

Larger renovation or refurbishment projects fall outside the membership, but we’re always happy to point you in the right direction and share what we’ve seen in your Home Health Checks.

Some plans include a limited number of emergency triage call-outs per year (for example Premier Care and Total Care). Emergencies are things like an active water leak, clear electrical hazard or serious security issue. Cosmetic problems or normal wear-and-tear are not classed as emergencies, but we'll still help you book a normal visit as soon as possible.

Add-ons like Smart Home Support, Priority Response and Landlord Access are flexible monthly extras. You can enable or disable them, and changes take effect for the next 30-day billing cycle.

Add-ons don't change your 12-month core contract, they just sit on top of your plan. If an add-on has a booked visit or open job attached to it, we may complete that work before the add-on is fully removed.

The Landlord Access add-on lets both landlord and tenant use the HouseWise platform with different levels of access.

Landlords get a full dashboard with reports, photos, Fix Request history and notifications when something changes. Tenants get a simple portal where they can report issues, upload photos and track progress without seeing sensitive billing information.

We don't provide legal compliance certificates, but we do provide a clear record of what's been reported and what's been done, which helps everyone stay on the same page.