Frequently Asked Questions
Buying Product
Create a structured request, add photos, and share it with verified pros. Compare quotes, approve a plan, and keep everything recorded in MyHome Hub.
No. HouseWise is built so you can request and manage work directly without long message threads or middlemen.
Create your MyHome Hub, add your property, and submit a request with a clear description and photos. Pros respond with quotes you can compare.
You confirm scheduling and any final details with the pro. Quotes, approvals, invoices and media can be stored so the next job starts with context.
General Questions
We’re currently focused on Coatbridge, Greater Glasgow, North Lanarkshire and surrounding areas, expanding carefully.
MyHome Hub is your home record system: job history, photos, quotes, approvals, invoices and notes — all in one place.
No — but the value compounds when you do. Even recording bigger jobs gives you a useful history for future quotes and warranty records.
Yes. You can keep separate records per property and maintain a clean paper trail across tenancies.
Payments Questions
Yes. Creating your account and MyHome Hub is free.
Pros can join for free. The model is designed to be fair: pay when you win work, with optional tools for back-office workflow.
HouseWise is a marketplace and record system. Payment options can vary by job and pro — the goal is always clarity upfront.
Yes. Quotes are designed to be clear: cost, scope, and assumptions, and you approve explicitly before work starts.
Support Questions
Use the Contact page and we’ll help you get set up and keep your records tidy.
Verification standards can include identity checks, proof of trade, insurance (where relevant), and quality signals — focused on reducing risk and improving reliability.
Yes. Even if a job is done outside the marketplace, you can still store invoices, photos, and notes in MyHome Hub.
Use our contact page and we’ll respond as quickly as possible. Pros can also start onboarding via Join as a pro.
Have Question ? Get in touch!
If you can’t find what you need here, message us and we’ll help you get set up.