1. What are cookies?

Cookies are small text files that are stored on your device (computer, tablet or phone) when you visit a website. They help the site remember your actions and preferences over time, and can be used for things like keeping you logged in, remembering your settings and understanding how people use the site.

2. How we use cookies

We use cookies and similar technologies on the HouseWise website and in the MyHome Hub to:

• Make the site work properly (for example, keeping you logged in, remembering your session or your cookie preferences).

• Understand how visitors use the site, so we can improve layout, content and performance.

• Occasionally measure the effectiveness of our marketing (for example, tracking which pages people visit after clicking on an advert).

3. Types of cookies we use

Broadly, we use the following categories of cookies:

• Strictly necessary cookies – required for the site to function, such as security and session cookies. These cannot be switched off in our systems.

• Performance / analytics cookies – help us understand how visitors use our site (for example, which pages are most popular), usually in an aggregated form.

• Functional cookies – remember choices you make (such as region or preferences) to provide a more personalised experience.

4. Third-party cookies

Some cookies may be set by third-party services we use, such as analytics or embedded content. These third parties may collect information about your online activities over time and across different websites, in line with their own privacy and cookie policies.

5. How to control cookies

You can manage or block cookies in several ways:

• Through your browser settings – most browsers let you refuse or delete cookies. How you do this varies by browser and device.

• By using a cookie banner or preference tool on our site (where available) to choose which categories of cookies you want to accept.

If you disable certain cookies, parts of our website or MyHome Hub may not work properly or may become less convenient to use.

6. Changes to this Cookie Policy

We may update this Cookie Policy from time to time, for example if we change the cookies we use or if legal requirements change. The latest version will always be available on this page.