Most issues can be resolved quickly with a conversation. Our aim is to listen carefully, understand what's gone wrong and agree a fair, practical way forward.

This page explains how to give feedback or raise a complaint, and what you can expect from us in response.

If you feel comfortable doing so, please speak to us during or shortly after a visit. Many practical issues can be sorted out on the spot or with a quick follow-up.

You can raise a complaint if you believe:

• We've not done what we said we would do.
• Our work fell below the standard you reasonably expected.
• There has been a misunderstanding or poor communication.

You can use the form on this page or email us directly at hello@housewise.care.

When you raise a complaint, we aim to:

• Acknowledge your message promptly (usually within a few working days).
• Review what happened, including any relevant visit notes and photos.
• Reply with a clear explanation and any steps we propose to put things right.

In some cases this may involve a follow-up visit, a partial refund or simply a clearer explanation of what we can and cannot do under your plan.